Invite teammates, an agency, or (on Agency) your own employees and clients by email. Everyone uses their own login.
Overview / What it is
Each account has one owner. The owner invites other people, and each invite sets what that person can do.
On Starter, Grow and Scale, the owner invites members. Members work on every site in the account but never see invoices or change the plan.
On Agency, you invite two kinds of people from Team:
- Employees work across your client sites. You choose whether they reach every site (including ones you add later) or only specific sites, and whether they can manage billing.
- Clients see only the site or sites you share with them, and nothing about your other clients, your team, or billing. Each shared site is either View only or Can edit.
When to use it
Use it when someone else needs to work in Stride without sharing a login. On Agency, use employees for your own staff and clients for the brands you serve.
How to use it
Starter, Grow and Scale
- Sign in as the owner and choose Team from the account menu.
- In Team access, enter the person's email and send the invite. The email still sends. Copy link gives you the same address to paste into a message.
- They open the email or that link, sign in with that same address, and accept.
Agency
- Open Team from the account menu.
- Choose Employee or Client and enter their email.
- For an employee, choose All sites or Specific sites, and tick Can manage billing, plans and add-ons if they should handle billing.
- For a client, tick the sites they may open and choose View only or Can edit.
- Send the invite. Copy link uses the same address as the email. They open either one, sign in with that address, and accept.
To share one site quickly, use Share on the client's row in Manage accounts, or Share with client on the site card in Manage sites. If the person is already one of your clients, the site is added to their access straight away.
From Team you can copy, resend, or revoke pending invites, change someone's sites, billing or access level, or remove them. Changes and removals apply on their next click.
If you belong to more than one account, choose one after sign-in or switch from the account menu.
Definitions
- Owner: the one person who pays and can do everything. Only the owner could transfer the account or delete it.
- Member: on Starter, Grow and Scale, invited access to every site with no billing controls.
- Employee (Agency): a member of your agency. Works on every site in their scope. With billing on, they can also change plans, buy add-ons, add or remove client sites, and see the agency fee and discount. An employee with billing on and access to all sites can also invite other employees. With billing off they see none of that, but can still share their sites with clients.
- Client (Agency): a login for your client, limited to the sites you share. Never sees billing, upgrades, add-ons, agency pricing, other clients, or your team.
- View only: see everything on the site and export it. No scans, content, agent runs, prompt, competitor or topic changes, or settings changes.
- Can edit: use everything on the site within its plan. Nothing that costs money.
- Seat: one person on the account, including the owner. A pending invite holds a seat until it is accepted, expires (14 days) or is revoked.
Best practices
- Invite the email they actually sign in with. Accepting with a different address is refused.
- Give clients View only unless they will run scans or write content themselves. Edit access spends that site's monthly allowance.
- Keep billing on only for people who manage your invoice.
Plan & limits
Starter includes 2 seats, Grow 3 and Scale 5. Agency has unlimited seats for employees and clients. Invites are rate limited to stop misuse.
There is no self-serve extra-seat product on Starter, Grow or Scale. If you are at the cap, remove someone or revoke a pending invite.
FAQ / Troubleshooting
I invited someone and they still can't get in.
They must sign in with the invited email and accept before the 14-day expiry. Ask them to check spam, send the copied link, or resend the invite.
Do people use their own credits?
No. On Starter, Grow and Scale, work spends the account's shared pools. On Agency, work spends the client site's own allowance, whoever does it.
A client says they can't run a scan.
They have View only on that site. Change it to Can edit from Team or the site's Share dialog.
Can I transfer ownership?
Not yet. There is exactly one owner.