Billing runs through Stripe. Subscription changes are made from the billing section in your account, which opens the secure Stripe portal.
Upgrading
Upgrades take effect immediately so you get the higher allowances right away. Billing is prorated for the remainder of the period.
Downgrading
Downgrades take effect at the end of your current billing period, so you keep what you've paid for until then.
Check your usage before downgrading
If you're tracking more sites, prompts or competitors than the lower plan allows, reduce them before the downgrade takes effect.
Payment details
Update your card in the Stripe billing portal. Stride never stores your card details.
Cancelling
Cancel from the billing portal. Access continues until the end of the period you've already paid for.
After Stripe confirms the cancellation, Account shows Cancellation scheduled and the date access ends instead of a renewal date. You can return to the Stripe portal from there if you decide to keep the plan.
When your subscription ends:
- Scheduled scans stop — no new automatic scans run after access ends
- Your workspace remains readable through the end of the paid period
- Data after closure — per our privacy policy, we delete or de-identify customer data within a reasonable period after account closure, except where retention is required by law or for legitimate dispute/security needs
Disconnecting Google Analytics or Search Console removes the connection's credentials, cached provider data, and provider-derived proof observations. A limited non-sensitive aggregate status and disconnect audit marker may remain where needed for integrity, security, legal, or dispute purposes.
To request deletion of specific data or ask about export before canceling, email hello@strideftw.com. We do not publish fixed day counts in the product — timelines depend on what must be kept for legal, billing, or security reasons. See the Privacy Policy for details.
Prepaid scan and content credit packs you purchased separately keep their balances until used; they do not roll over with a new subscription unless you resubscribe.
Invoices
Past invoices and receipts are available in the Stripe billing portal.